My housing officer from Pathmeads was supposed to be coming round tomorrow for a 'routine inspection' between 9 and 1. I won't be in so I call him.
Press 1 for repairs, 2 for housing.
Please hold please hold please hold.
"Oh hi, can I speak to Tommy please?"
"Can I ask what it's regarding?"
"He's due to come and see me tomorrow but I won't be in."
"I'm afraid you can't speak directly to your housing officer but I could take the message for you."
"What? I can't speak to him directly?"
It threw me reader, it threw me.
You can end up going round the houses with these people, which is why I didn't bother logging the flood with them yesterday and went directly to the Property Owner, but now I discover you can't have access to your own, personal housing officer if a need arises?
So what is the point of him?